Lyon-Coffey will not disconnect a member’s residential service when the forecast is such that the temperature will drop below 35 degrees in the 24-hour period following the time of disconnection unless it is:
** At the member’s request;
** The service appears abandoned;
** Dangerous conditions exist on the member’s premises;
** The member violates any rule of the cooperative which adversely affects the safety of the member, or other members, or the physical integrity of the co-ops delivery system;
** The member causes or permits unauthorized interference of electric service situated or delivered on or about the member’s premises; and/ or
** The member has a remote disconnect device attached to his/her meter and the temperature at the local office is above 35 degrees.
The member can avoid disconnection by paying his/her past due balance before the scheduled disconnect day. If you would like to make a payment arrangement, please call our office for eligibility.
The Cold Weather Season Policy extends from Nov. 15 through March 15 and is to ensure that human health and safety are not unreasonably endangered during the cold weather months.
Prepaid meters are not protected by the Cold Weather Rule. For more information concerning assistance with your electric bill please contact Lyon-Coffey in Burlington at 620-364- 2116 or in Emporia at 620-342-0553.