FAQ’s

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General

How do I read my bill?
For an in-depth overview of your bill, click here!  You will see a sample bill with every section detailed!

How can I conserve energy?

At the Office

The basic guideline for saving electricity is: Switch if off if you are not using it! This is applicable to your computer, your cell phone charger, heater, or any other appliance.
  • Dress according to the weather. Your body will feel comfortable much easier and quicker if you have not become icy cold or sopping wet. If you have to use a heater, use the lowest setting. Keep windows and doors closed to prevent warm air from escaping. Never leave the heater on if you leave the room. Besides wasting electricity, it could also be dangerous.
  • Open the curtains to allow the sun to warm your room/office during the day. Then close the curtains, doors and windows to keep the warmth inside.
  • Make sure that the power-saving devices on your computer are set up so that the computer and monitor will "sleep" if they are not used for more than a quarter of an hour.
  • Do not set the air-conditioning colder than is needed - this causes the compressor to work longer and can cause the cooling coil to ice up and consequently become less effective.
  • Switch off your computer at night and over weekends.
  • Make sure that your office lights/building lights are switched off when you go home.

At Home/In Your Residence

Once again the guideline for saving electricity is: Switch it off! This is applicable to your stove, heater, lights, the TV, oven or any other appliance in your home.
  • Shower rather than bath. If you already shower, do so for a shorter time - even if only for a minute! Use less than the maximum water flow when showering. You will save water and electricity! Some showerheads are designed with a stronger spray that uses less water.
  • If you bathe, use less water - try to reduce the water depth by 2 cm, for example. Don't lie in the bath for a long time so that you need to keep on running hot water. Rather get out and dry yourself quickly. Remember, you will be saving electricity and water.
  • Don't boil more water in the kettle than you need for your specific purpose. You could also invest in a good thermos flask that can keep your water hot for a long time!
  • Use compact fluorescent lights (CFLs), which save energy, for your study lamp. These use only about 11 W in comparison with the 60 W of a standard light bulb.
  • If you need to defrost something, place it in the fridge overnight instead of defrosting it in the microwave oven.
  • Broken rubber seals in fridges and freezers cause considerable energy losses in these appliances. Replace them. Do not leave the door of the fridge/freezer open. Allow warm items to cool down before placing them in the fridge or freezer.
  • Never leave a stove plate on if it does not have a pot on it. Only use pots with flat bases. The base of the pot should not be smaller than the plate. Only use the high heat setting to heat the plate. Once the food is boiling, lower the heat so that it simmers. Remember to use lids on pots and pans - they seal the heat in and save electricity, and the food will be done sooner.
  • Switch off the iron if you are not using it. Only use irons with thermostatic control. If clothes are removed from tumble-driers and folded immediately, only a minimum amount of ironing will be necessary.

Everywhere

  • Cultivate an economy-minded attitude - energy will become a scarcer and more expensive commodity in the future. For every kWh (or unit) of electricity that is saved, 1 kg less carbon dioxide (CO 2 ) will be released into the atmosphere by power stations and about 6 liters of water will be saved.
  • Remember, switch off!

Why is my bill higher than my neighbors?
It is very difficult to make accurate comparisons with electric bills - there are so many variables. The size of house, the size of family, age and quality of appliances, type of heating and cooling systems, quality of insulation, condition of internal wire and many other factors. If you are concerned with your bill, contact our Member Services department. They will able to provide valuable information to assist you.

What is the Power Cost Adjustment on my bill?
LCEC does not generate power but buys it from KEPCo (Kansas Electric Power Cooperative, Inc.). Each month, KEPCo charges LCEC for the variance in the cost to produce and generate electricity above and beyond the base rate. With the Power Cost Adjustment, LCEC is passing along that increase or decrease in the cost of producing electricity that we are charged from KEPCo. LCEC is charged substantially more for the electricty you consume between 3pm and 8pm (Monday through Friday). By reducing the amount of electricty we consume during those peak hours, you have a direct effect on our load. If the cooperative as a whole improves our load factor, our Power Cost Adjustment would go down.

When are capital credits paid to me?
LCEC pays capital credits to current and former members when the LCEC Board of Trustees declares a payment (general retirement) for previous years. For example, in 1994, LCEC paid capital credits from 1950-1955. It takes so long to get capital credit allocations beause LCEC is a rapidly growing co-op. As new businesses and homes are added to our system, the construction of new electrical infrastructure requires a large amount of capital. In addition our lenders require certain levels of equity. If we fall below that level, capital credits cannot be paid. If a member has passed away, capital credits that have accumulated can be released through an estate retirement. The electric account must be closed or transferred into another name. It is important to keep the cooperative informed of any address changes so a check can be mailed to you when capital credits are disbursed.

What is a capital credit?
As a member of Lyon-Coffey Electric, you will be allocated capital credits each year that revenues exceed expenses. Your capital credit amount will be based on your electricity purchases in relation to the total electricity purchased by all members during that fiscal year. At other utilities, this money would be considered a profit and be given as a bonus or paid to stockholders. Cooperatives don’t do that, and instead eventually return that money to the members. As a member if there is revenue in excess of expenses, commonly referred to as patronage capital, it will be allocated to you as capital credits. When the financial condition of the cooperative permits, the capital credit will be returned to you in the form of cash. By allowing the cooperative to use the capital credits Lyon-Coffey Electric Cooperative needs to borrow less money to operate or has less need to generate revenue through rate increases. This saves the members money by reducing the amount of interest that would normally be charged for using loan funds. Every year our board of directors looks at the financial standing of the cooperative and decides how much capital credit money can be returned to the members.

How do I get an account taken out of my name?
  • Contact the LCEC office at least 3 business days prior to the date you wish to be disconnected
  • Have your forwarding address available.
  • If new people are moving in, please work with them to help avoid an interruption of service.

What forms of payment does LCEC accept?
  • LCEC accepts cash, check, money order and MasterCard or Visa credit/debit cards.
  • You can pay by phone during regular business hours (Mastercard or Visa credit/debit cards or electronic check).
  • You can pay online with Mastercard or Visa credit/debit cards or electronic check.
  • We have a convenient night drop box outside the front door of our office if you visit after regular business hours.

What fees are charged to establish electric service?
Fees can include a $25 membership fee and a security deposit. Security deposits are based on two months of average usage for the location (residential) or twice the highest usage (commercial). Our minimum security deposit is $250. The deposit may be waived depending on your credit score as provided by “Online Utility Exchange”. Security deposits accrue interest yearly. Earned interest is applied to your December bill. After paying your bill on time for 12 consecutive months, your security deposit will be credited to your account. Any account that is paid late more than two times in a twelve month period will be charged a security deposit. If said account already has a security deposit on file, it will be increased (if needed) so that total deposit meets Co-op requirements

What do I need to do to get electricity connected in my name?
  • Complete an Application for Service for each meter, and
  • Include a $25 membership fee, plus
  • Include the meter security deposit, if needed.
  • The security deposit may be waived with your good credit score as provided by “Online Utility Exchange”.
  • The application and fees must be in our office at least three business days prior to connection or transfer.
  • If applicable, the former account holder should call our office to OK an account transfer.
  • Photo identification is required.
  • Renters may be required to provide a signed rental agreement.

How can I tell if a fallen line has electricity going through it?
Treat all downed and hanging lines as if they are energized electric lines. Stay away, warn others to stay away and immediately contact Lyon-Coffey Electric. Call the local police department or 911 if the line is down in an area that would endanger public safety.

Should my lights be blinking?
  • If your lights are blinking off and on frequently, please contact us (1-800-748-7395). Power quality issues are correctable, we just need to know about them.
  • Talk with your neighbors to see if they are experiencing similar blink or outage problems. This can help us narrow down the source of the problem.

What should I do if my power goes out?
  • Check the main breaker panel in your house for any tripped breakers.
  • Check any outside breakers. There may be additional breakers at the meter pole or pedestal and/or a breaker box on the outside of the building. Familiarize yourself with the breaker configuration at your location.
  • When you call to report an outage, you will be asked if you have checked the above items. This helps us determine if an outage exists on our side of the meter and could help you save a substantial charge. If we dispatch a crew and it is found that the outage is on your side of the meter, you will be charged for the service call.
  • If you heard any unusual sounds prior to the outage or if your neighbors are without power, please report that with your outage call.
  • Calls reporting outages are answered 24-hours a day, 7-days a week (1-800-748-7395). If you get a busy signal when trying to report an outage, please try again. We may be experiencing heavier than usual call volume.

What is Lyon-Coffey Electric Cooperative’s mailing address?

Burlington

When using the US postal service, please use the following address:

PO Box 229 Burlington, KS 66839

If you need to visit the LCEC offices or for UPS/FedEx deliveries, our physical address is:

1013 N 4th Burlington, KS 66839

Emporia

If you need to visit the LCEC offices, mail correspondence, or deliver UPS/FedEx packages, our physical address is:

2501 West 18th Emporia, KS 66801