What should I do if my power goes out?

  • Check the main breaker panel in your house for any tripped breakers.
  • Check any outside breakers. There may be additional breakers at the meter pole or pedestal and/or a breaker box on the outside of the building. Familiarize yourself with the breaker configuration at your location.
  • When you call to report an outage, you will be asked if you have checked the above items. This helps us determine if an outage exists on our side of the meter and could help you save a substantial charge. If we dispatch a crew and it is found that the outage is on your side of the meter, you will be charged for the service call.
  • If you heard any unusual sounds prior to the outage or if your neighbors are without power, please report that with your outage call.
  • Calls reporting outages are answered 24-hours a day, 7-days a week (1-800-748-7395). If you get a busy signal when trying to report an outage, please try again. We may be experiencing heavier than usual call volume.