Legal Notices to Users of Lyon-Coffey Electric Cooperative, Inc. web site
Lyon-Coffey Electric Cooperative, Inc., a member-owned not-for-profit electric cooperative, is committed to protecting the privacy of its members, as well as all other users of its web site. In light of this commitment, Lyon-Coffey Electric Cooperative, Inc. adheres to the practices provided below.
Lyon-Coffey Electric Cooperative, Inc. does not disclose or sell any personal information about you without your prior approval, except as required by law and as requested by regulatory agencies and governmental authorities. Lyon-Coffey Electric Cooperative, Inc.'s bylaws prohibit the disclosure of information regarding members and their accounts. Lyon-Coffey Electric Cooperative, Inc. uses the information collected on this web site only to better provide you with the products and services we offer. Lyon-Coffey Electric Cooperative, Inc. adheres to security procedures to protect your information.
Information We Collect On Line
The only personal information that we collect from customers online is that volunteered by the customers, such as survey information and/or site registrations. In general, you can visit the Lyon-Coffey Electric Cooperative, Inc. web site without telling us who you are or revealing any personal information about yourself. However, there are times when we may need information from you. If you register to access various services related to your residential account or other applications involving your business account on this Web site, you may be asked to submit personal information such as your Lyon-Coffey Electric Cooperative, Inc. account number, name, address, phone number and email address. Similar information may be required to view your account online and pay your bill electronically. You may also be asked to submit additional personal information or financial information in order to use certain specific services offered in these customer account transaction areas. We will protect all information that you provide us on the Web site, as set forth below.
Ways We Use Information
Personal Information The personal information you provide us not only enables you to use various customer services offered on the Web site, but also enables us to provide you with better service generally. We may use this information to contact you to respond to an inquiry that you send via our Web site or to keep you informed about Lyon-Coffey Electric Cooperative, Inc. and its services. You may "opt out" of receiving such communications at any time by informing Lyon-Coffey Electric Cooperative, Inc. that you wish to have your email address deleted from Lyon-Coffey Electric Cooperative, Inc.'s files by sending an email request to info@lyon-coffey.coop or by writing us at Lyon-Coffey Electric Cooperative, Inc., ATTN: Webmaster, P.O. Box 229, Burlington, KS 66839. If you choose to communicate with Lyon-Coffey Electric Cooperative, Inc. by email or by an online feedback form, then email from Lyon-Coffey Electric Cooperative, Inc. to you will be considered to be sent with your consent and will be accessible to anyone who has access to your email.
You should protect the confidentiality of your personal account number and personal identification or password. You are responsible for all activity on the Web site accessed by your personal identification number or password. The information provided for access of your account information online and for electronic bill payment is intended solely for the private use of the customer. Any unauthorized entry of online account access or unauthorized use including copying or other reproduction of the information is prohibited.
Access by Lyon-Coffey Electric Cooperative, Inc. employees or consultants to any personal information you provide is limited to only that necessary to provide the business service offered and to otherwise allow such employees or consultants to perform their duties. Lyon-Coffey Electric Cooperative, Inc. may use the personal information you supply to notify you about important news concerning Lyon-Coffey Electric Cooperative, Inc., including new products and services, product updates and technical support issues and special offers.
Resumes
Lyon-Coffey Electric Cooperative, Inc. does not disclose information contained in resumes to third parties. Lyon-Coffey Electric Cooperative, Inc. also does not disclose information contained in resumes internally except on a need-to-know basis.
Shared Information
Lyon-Coffey Electric Cooperative, Inc. will share the personal data you provide only with affiliates and/or business partners who are acting on our behalf. In order to provide you with services offered on the Web site, or to complete transactions or requests initiated by you on the Web site, we may transfer you to Web sites operated by third parties that help us provide services to you. Links to third-party Web sites from the Lyon-Coffey Electric Cooperative, Inc. web site are provided solely as a convenience to you. If you use these links, you will leave the Lyon-Coffey Electric Cooperative, Inc. site. We have not reviewed these third-party sites and do not control them. Lyon-Coffey Electric Cooperative, Inc. does not assume responsibility for any of these sites, their content, or their privacy policies. Lyon-Coffey Electric Cooperative, Inc. does not endorse or make any representations about them or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third-party sites linked to the Lyon-Coffey Electric Cooperative, Inc. site, you do so at your own risk.
Anonymous Audience Traffic Analysis
In the process of administering our site, we maintain and track usage through web server logs. Web server logs provide such information as what types of browsers are accessing our site, what pages receive high traffic, and the times of day our servers experience significant load. We use this information to improve the content and navigation features of our site. It is not used to personally identify you.
Consent
Lyon-Coffey Electric Cooperative, Inc. will use and share the personally identifiable information you provided to us only for purposes described above. We reserve the right to disclose any and all pertinent customer information to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate.
Data Security
We use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. The service request forms use Secure Sockets Layer (SSL) encryption technology during data transmission to protect your communication and maintain your privacy. However, we cannot guarantee the security of any information transmitted over the Internet. You must keep your user ID and password confidential and notify Lyon-Coffey Electric Cooperative, Inc. immediately if you detect a security breach.
Energy Audits/Surveys
Information regarding your Lyon-Coffey Electric Cooperative, Inc. account is always confidential. However, we would like for you to understand that we will use your account information and any other information you provide to us to perform any requested energy audit or survey. We may also use this information to better understand how you use energy, and to improve our service to you. This may include providing you with information regarding various products and services that might interest you.
Any energy survey or audit performed using this Web site, and any recommendations that you may receive using this web site, will be based on methods and algorithms that are commonly used in the energy industry. However, the quality of the output from any energy audit or survey and any advice or recommendations that may be provided will depend on quality of information that you supply. You must also understand that every situation is unique, and we cannot guarantee that all relevant factors have been considered in providing you with any recommendations. Other factors may affect your energy costs such as your lifestyle, weather, orientation of your building, etc.
We are not recommending one product or company over another, and cannot guarantee the performance of nor shall we be responsible in any way for any product or service building improvements that you may decide to purchase or install. While we may give you one or more options or recommendations from which to choose, the ultimate decision to purchase or install products and building improvements will be yours. We do not guarantee that you will realize any energy or other cost savings even if all recommendations are implemented.
"Cookie" Use
"Cookies" are small text files that are stored on your computer's hard drive by a web site through your browser. "Cookies" enable a Web site product, such as Lyon-Coffey Electric Cooperative, Inc.’s home analyzer, to keep track of activities on a Web site, and to improve your use of the site, such as by keeping track of your preferences. "Cookies" do not include any personal information. Additionally, you can change your browser settings on your personal computer so that "cookies" are not stored on your hard drive and/or to limit your acceptance of "cookies."
Your Acceptance of These Terms
By using Lyon-Coffey Electric Cooperative, Inc.'s Web site, you signify your assent to this Privacy Statement. If Lyon-Coffey Electric Cooperative, Inc. updates or changes this Privacy Statement, the changes will be made on this page. Your continued use of Lyon-Coffey Electric Cooperative, Inc.'s Web site following the posting of changes to this Privacy Statement will mean you accept those changes. We reserve the right to change this privacy policy statement at any time.
How to Contact Us
Should you have questions or concerns about this Statement, please call 620-364-2116, email us at info@lyon-coffey.coop , or write us at:
Lyon-Coffey Electric Cooperative, Inc.
ATTN: Webmaster
P.O. Box 229
Burlington, KS 66839
Copyright and Legal Notices
How You May Use Our Materials
You may use, copy and distribute the materials found on Lyon-Coffey Electric Cooperative, Inc. web site for internal, noncommercial, informational purposes only. All copies that you make of the material must bear any copyright, trademark or other proprietary notices located on the site that pertain to the material being copied. Except as authorized in this paragraph, you are not being granted a license under any copyright, trademark, patent or other intellectual property right in the material or the products, services, processes or technology described therein. All such rights are retained by Lyon-Coffey Electric Cooperative, Inc. Electric Membership Corporation, and/or any third party owner of such rights.
How You May Use Our Marks
The Lyon-Coffey Electric Cooperative, Inc. company names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of Lyon-Coffey Electric Cooperative, Inc. You are not authorized to use any Lyon-Coffey Electric Cooperative, Inc. name or mark in any advertising, publicity or in any other commercial manner without the prior written consent of Lyon-Coffey Electric Cooperative, Inc. Corporation. Requests for authorization should be made to Lyon-Coffey Electric Cooperative, Inc.'s General Manager at 620-364-2116.
Endorsements
All product and service marks contained herein that are not Lyon-Coffey Electric Cooperative, Inc. marks are the trademarks of their respective owners. References that we make to any names, marks, products or services of third parties or hypertext links to third party sites or information do not necessarily constitute or imply our endorsement, sponsorship or recommendation of the third party, information, product or service.
Content and Liability Disclaimer
Material on Lyon-Coffey Electric Cooperative, Inc. web sites may include technical inaccuracies or typographical errors. Changes may be periodically incorporated into this material. Lyon-Coffey Electric Cooperative, Inc. may make improvements and/or changes in the products, services and/or programs described in these materials at any time without notice.
The materials on the Lyon-Coffey Electric Cooperative, Inc. web site are provided "as is" without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you.
IN NO EVENT SHALL ANY LYON-COFFEY ELECTRIC COOPERATIVE, INC. BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING SPECIAL, INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES OR DAMAGES FOR LOSS OF PROFITS, REVENUE, USE, OR DATA WHETHER BROUGHT IN CONTRACT OR TORT, ARISING OUT OF OR CONNECTED WITH ANY LYON-COFFEY ELECTRIC COOPERATIVE, INC. WEB SITE OR THE USE, RELIANCE UPON OR PERFORMANCE OF ANY MATERIAL CONTAINED IN OR ACCESSED FROM ANY LYON-COFFEY ELECTRIC COOPERATIVE, INC. WEB SITE.
Virus Protection
Each party that submits materials agrees that in uploading executable files to the system it will use only computer systems employing reasonable means to check for and prevent the spread of computer viruses.
Email: info@lyon-coffey.coop
